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Frequently Asked Questions

My Account

At this time only customers with an authorized web store login can purchase online.

For new or existing customers, register to access price and availability and someone on our team will get you started!

You may have trouble logging in if your email and password do not match, or if your account is disabled. If you are having difficulty logging in, please contact us.

If you need to reset your password for any reason, click here.

If you have an account with Rumsey and are uncertain who your primary point of contact is, you can call, email, or chat for help and a member of our team will assist you.

Yes, previous orders dated back to six months prior will be viewable when you are logged into your account. From your account menu, select "Orders".

At this time you will not be able to pay your bill online. We want to provide every convenient option to our customers and hope to offer this feature in the future.

Any shipping address that is in our system from a previous order will be available at checkout. You may also add a new one-time shipping address at checkout. To update your default shipping address or billing address, please contact your Inside Sales Representative or email us.

Absolutely! You can add as many users as you need. The admin on the account will be able to add new users, edit or disable users that may no longer be with your company.

If you are unsure who the admin is on your company’s web store account, please email us.

Only registered customers will be able to see all product information, which includes pricing and available inventory. Customers that are not registered can still search and browse over 155,000 products on our web store.

Orders & Shipping

This is not currently supported on the Rumsey web store. We want to provide every convenient option to our customers and hope to offer this in the future.

In-stock web orders placed before 3:00 p.m. will ship within two business days. In some cases, we can ship orders the same day. If you have an urgent need or need your order next day, it is best to contact your Inside Sales Representative.

Rumsey offers a variety of shipping options, including next day with UPS Red. If you can wait until the end of the following day then UPS Ground will be a less expensive option for you. If you select Standard Delivery at checkout, your order will be shipped UPS Ground or on our Rumsey truck, depending on the items ordered and what is the most efficient shipping method. Our hours are Monday-Friday so in-stock orders placed after 3:00 p.m. on Friday will not arrive until the following Tuesday.

Once your product is ready to ship, you will receive an email notification with details such as your tracking number or scheduled Rumsey truck delivery. For Will Call orders, you will be notified by email when your product is ready for pickup at the counter location selected at checkout. Please note it may take up to 24 hours for your UPS or FedEx tracking information to become active. You may login to view all tracking information for your order as well.

If you need to make any changes to your order, please contact your Inside Sales Representative or email us.

Once you’ve placed your order, you will be presented with a “Thank You” page that has your order number. You will also receive an email confirmation that has specific order details. Login to view your order history.

First, check your spam or junk mail folders for the email that is associated with your user login. If you did not receive an order confirmation, please contact us.

Once your order is ready to ship, you will receive a shipping notification email. It may take up to 24 hours for your tracking information to become active.

It's possible that your order shipped in multiple packages. Check your tracking information to see if all shipment(s) have been delivered. If you find that something is still missing, please contact us and we will be happy to assist you!

If you are not satisfied for any reason products may be returned for credit and may be subject to a restocking fee based upon inspection/acceptance. Please review our Return Policy for additional information.

Sorry, we do not ship to international destinations.

Yes! Will Call may be selected as your shipping method when ordering. You can select from any of our nine counter locations and we will notify you once your order is ready for pickup.

If your need is urgent, it is best to get in touch with your Inside Sales representative or contact the counter store directly.

Products

Our online offering will capture only a portion of our catalog. However, we can always work with you to source what you are looking for.

Tip: You can search products by using keywords, manufacturer part number, or UPC.

Yes. When you are logged in, you can search by your custom part number in the search box at the top of the page. Contact us to learn more about using this feature.

Product that is in stock will be displayed with real-time inventory availability by location. Please make sure you are logged in to your account to see this information. If a product is not in stock, it is still available for ordering.

For any questions on lead time, please contact your Inside Sales Representative or email us.

No problem! We cannot guarantee that the balance of your order will be available to ship with the current available stock. If you would like more information on estimated delivery time for your entire order, please contact your Inside Sales Representative or email us.

One of the many features our web store offers is the ability to create a Quick List. Quick lists are an effective tool for getting your orders placed quickly and efficiently. You can create new lists for specific projects or edit existing lists, so you don't need to think twice about the items you need to order. Once you've added your items, update your quantities and add to your cart, all at one time!

Punchout

Yes! Rumsey makes the procurement experience quick and easy for customers that are using eProcurement platforms. Our rich product data, powerful search and simple ordering functionality helps you find what you need, add it to your cart and submit the purchase for internal processing within your procurement platform. We connect with over 80 procurement platforms including Ariba, Jaggaer, Coupa, and Oracle. Contact us to learn more about our eProcurement solutions.

About Us

Rumsey is the tri-state area’s largest employee-owned, ISO certified independent distributor. Since 1895, Rumsey and its highly trained, expert staff has been solving the most demanding electrical, automation, lighting, switchgear, power transmission, and datacom needs.

Our web store will give you access to shop and purchase products 24/7. You will be able to pull spec sheets, watch product videos, compare items, create Quick Lists, view current pricing and inventory, and more!

With nine convenient locations, our team of experts is ready to help you source all your electrical supplies. View our locations page to find a counter location near you.

Our Conshohocken Headquarters location is open Monday through Friday, 8:00am - 4:45pm. For information on our counter locations, please visit our locations page.

Yes, emergency service is available after hours and on weekends by calling 800-404-6080.

Daily deliveries are available throughout the Greater Philadelphia, Delaware, Lehigh Valley and South Jersey territories. We also have nine counter locations available for pick-up and will call.

You can submit your request for quote to your Inside Sales Representative. If you do not have an account with Rumsey, you can still submit your request through our chat system or by email and our team will be able to assist you.

Rumsey accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. For our business customers, we are happy to work on alternative payment options.

Yes. You can find our credit application and other important forms through our Policies page. When applying for credit, select the "I want to apply for credit" option on the form, which will prompt the full application for you to complete and submit.

Rumsey offers a variety of hands-on, webinar and on-demand training - you can sign up for the option that suits your needs here. For upcoming events, check out our schedule!

Ask an Expert

Have a question we didn't answer? We would love to hear from you! Complete the short form below and a member of our team will be in touch with you.

 


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