Chat with us, powered by LiveChat

Frequently Asked Questions

 

My Account

I don’t have an account with Rumsey, can I still purchase online?

At this time only customers with an authorized web store login can purchase online. 

How do I get a web store login?

For new or existing customers, register to access price and availability and someone on our team will get you started!

I can't sign in.

You may have trouble logging in if your email and password do not match, or if your account is disabled. If you are having difficulty logging in, please contact us.

If you need to reset your password for any reason, click here.

Who is my Rumsey sales contact and how do I reach them?

If you are uncertain as to your primary point of contact, you can call us or email us.

Can I view my order history?

Yes, previous orders dated back to six months prior will be viewable when you are logged into your account. From your account menu, select "Orders".

Can I pay my bill online?

At this time you will not be able to pay your bill online. We want to provide every convenient option to our customers and hope to offer this feature in the future.

How can I edit my shipping and billing address?

Any shipping address that is in our system from a previous order will be available at checkout. You may also add a new one-time shipping address at checkout. To update your billing address, please contact your Inside Sales Representative or email us.

Can I add other users to my account?

Absolutely! You can add as many users as you need. The corporate administrator on the account will be able to set up new users, edit or disable users that may no longer be with your company.

Who is the admin on my company's account?

If you are unsure who the administrator is on your company’s account, please call us or email us.

Why can’t I see pricing and inventory?

Only registered customers will be able to see all product information. Customers that are not logged in with their registered web account will see limited product information.

 

Orders and Shipping

Can I place an order using a quote?

This is not currently supported on the Rumsey web store. We want to provide every convenient option to our customers and hope to offer this in the future.

When will my order ship?

In-stock web orders placed before 3:00 p.m. will ship within two business days. In some cases, we can ship orders the same day.  If you have an urgent need or need your order next day, it is best to contact your Inside Sales Representative.

Can I select next-day delivery on Rumsey.com?

Rumsey offers a variety of shipping options including next day with UPS Red. If you can wait until the end of the following day then UPS Ground will be a less expensive option for you. Our hours are Monday-Friday so in-stock orders placed after 3:00 p.m. on Friday will not arrive until the following Tuesday.

Can I track my order?

Once your product is ready to ship, you will receive a shipping event notification email with your tracking number(s) or details about your scheduled Rumsey truck delivery. Please note it may take up to 24 hours for your UPS or FedEx tracking information to become active. You may login to view all tracking information for your order as well.

Can I edit my order?

If you need to make any changes to your order, please contact your Inside Sales Representative or email us.

How do I know if my order was placed successfully?

Once you’ve placed your order, you will be presented with a “Thank You” page that has your order number. You will also receive an email confirmation that has specific order details. Login to view your order history.

Why didn’t I get an order confirmation or shipping notification email?

First, check your spam or junk mail folders for the email that is associated with your user login. If you did not receive an order confirmation, please contact us.

Once your order is ready to ship, you will receive a shipping notification email. It may take up to 24 hours for your tracking information to become active.

Help! I only received part of my order.

It's possible that your order shipped in multiple packages. Check your tracking information to see if all shipment(s) have been delivered. If you find that something is still missing, please contact us and we will be happy to assist you!

What is your return policy?

If you are not satisfied for any reason products may be returned for credit and may be subject to a restocking fee based upon inspection/acceptance. Please review our Return Policy for additional information.

Do you ship internationally?

Sorry, we do not ship to international destinations.

Can I buy online and pick up at my nearest location?

Yes! Will Call may be selected as your shipping method when ordering. You can select from any of our nine branch locations and we will notify you once your order is ready for pickup.

If your need is urgent, it is best to get in touch with your Inside Sales representative.

 

Products

Why can't I find what I am looking for?

Our online offering will capture only a portion of our catalog. However, we can always work with you to source what you are looking for.

Tip: You can search products by using keywords, manufacturer part number, or UPC.

Can I search using my part number?

Yes. When you are logged in, you can search by your custom part number in the search box at the top of the page.

How can I tell if an item is in stock?

Inventory that is in stock will be displayed for every product by branch location. If product is not currently in stock, it will still be available for web ordering. For any questions regarding delivery time for out of stock inventory, please contact your Inside Sales Representative or email us.

I'd like to order more than the available inventory I see on a product.

No problem! We cannot guarantee that the balance of your order will be available to ship with the current available stock. If you would like more information on estimated delivery time for your entire order, please contact your Inside Sales Representative or email us.

Can I create a Bill of Materials (BOM)?

One of the many features Rumsey.com offers is the ability to create a Quick List. Quick lists are an effective tool for getting your order placed quickly and efficiently. You can create new lists for specific projects or edit existing lists, so you don't need to think twice about the favorite items you need to order. Once you've added your items, add the quantities and add to your cart all at one time.

 

Punchout

Can I do a punchout catalog with Rumsey.com?

Yes! Rumsey makes the procurement experience quick and easy for customers that are using eProcurement platforms. Our rich product data, powerful search and simple ordering functionality helps you find what you need, add it to your cart and submit the purchase for internal processing within your procurement platform. We connect with over 80 procurement platforms including Ariba, Jaggaer, Coupa, and Oracle. Get in touch with us to learn more about our eProcurement solutions.

 

Company

Why should I shop with Rumsey?

Rumsey is the tri-state area’s largest employee-owned, ISO certified independent distributor. Since 1895, Rumsey and its highly trained, expert staff has been solving the most demanding electrical, automation, lighting, switchgear, power transmission, and datacom needs.

Our web store will give you access to shop and purchase products 24/7. You will be able to pull spec sheets, watch product videos, compare items, create Quick Lists, view current pricing and inventory, and more!

Do you have an electrical supply store near me?

With nine convenient locations, our team of experts is ready to help you source all your electrical supplies. View our locations page to find a branch near you.

What are your business hours?

Our Conshohocken Headquarters location is open Monday through Friday, 8:00am - 4:45pm. For information on other branch locations, please visit our locations page.

Do you have emergency, after-hours support?

Yes, emergency service is available after hours and on weekends by calling 800-404-6080.

Where do you deliver?

Daily deliveries are available throughout the Greater Philadelphia, Delaware, Lehigh Valley and South Jersey territories. We also have nine stocking locations available for pick-up and will call.

What methods of payment do you accept?

Rumsey.com accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. For our business customers, we are happy to work on alternative payment options.

How do I register for training and other events?

Rumsey offers a variety of hands-on, webinar and on-demand training - you can sign up for the option that suits your needs here. For upcoming events, check out our schedule!

 

Ask an Expert

Have a question we didn't answer? We would love to hear from you! Complete the short form below and a member of our team will be in touch with you.

 


SEARCH ×